Frequently Asked Questions

What type of rentals do you carry in your inventory? 

We offer a variety of vintage plates and goblets, parlor seating, whiskey and wine barrels, bar carts, ornate mirrors (perfect for signage), crates, luggage, candlesticks, and more. 

How would you describe your event design? 

I would describe our style as southern simple elegance. 

We strive to create a design that is as southern as our clients all while incorporating vintage elements.

Can you tell me more about your delivery, installation and  retrieval services? 

We offer free delivery on all rentals as long as the rental amount exceeds $50 dollars and the delivery is within 45 miles. If the delivery exceeds milage there is a $50 delivery fee. We give great care and special attention to the installation of all our rentals. The retrieval of our rentals are discussed with the client prior to the event and executed as requested. 

How do I reserve items in your inventory? 

Simply fill out the contact form, email, or call us to discuss your request. We will verify that the items you are requesting are available on the date of your event. We will then ask you to apply a 50% deposit and sign a contract agreement to reserve your date and rentals. The remainder of your balance is due 30 days prior to the event date. 

I don't see what I'm looking for in your inventory. 

       No worries! Feel free to ask if we carry any items that you don't see listed. We often shop faster than we can photograph and post! Even if it's an item that we may not have in stock, we often add pieces as our clients request them. 

Do you have a cancelation policy? 

          We do understand that circumstances arise that may require a cancellation. In the case that this should occur, any payment made will be refunded up to 90% if within 30 days of the event. If canceled between 30-15 days, a 75% refund will be given. If the event is canceled less than 14 days then no refund of the client's payment shall be given. 

Oops...Some items were broken or lost. 

Unfortunately accidents will happen from time to time. We have found that it doesn't happen very often but in the event that it should we do have a policy in place. We ask that the client pay five times the rental cost of the damaged or lost item. Most of our rentals are antiques and are costly and time consuming to replace. We do ask that this replacement/damage fee be payed within five working days after the event. 

Why do you require that plates and goblets be rinsed prior to pickup? 

Acidity from food can be harmful to vintage china. To prevent soaking or scrubbing we ask that these items be rinsed prior to pickup. If you are planning to have your event catered, the wait staff will commonly do this for you. 

Copyright 2018

Southern Grace Design and Rentals

southerngracerentals@gmail.com

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